Vivian Lam is a detail-oriented professional with extensive experience in quality assurance and healthcare roles. Currently serving as a Senior Quality Assurance Associate at Upstart since April 2021, Vivian leverages strong analytical skills to identify risks and improve processes while ensuring legal compliance. Previously, as a Reimbursement Specialist at Genentech, Vivian excelled in insurance claims analysis and client liaison work, enhancing treatment accessibility for patients. Additional experience includes roles as a Certified Pharmacy Technician, Dental Receptionist, Dental Assistant, and Medical Assistant, all contributing to a well-rounded background in patient care and operational efficiency. Vivian holds a Bachelor’s Degree in Physiological Science from UCLA.
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