Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.

Software

Upstream Works

Upstream Works' headquarters in Vaughan, Canada

Rob Mcdougall

Tim Ellis

Sabrina Baksh

Alan Man

Jeff P.

Denise K. Roy

Jeff Palmer

Janice Keay

Sean Snider

The Engineering Team at Upstream Works designs, develops, and maintains the company's Omnichannel Contact Center software solutions. This team works on building robust, scalable infrastructure, integrating various technological components, ensuring high software quality, and managing technical projects to enhance customer engagement and agent success. With roles spread across software development, quality assurance, and infrastructure management, they collaborate to deliver cutting-edge features and technological advancements for the platform.

Engineering Team

The Professional Services and Technical Analysts team at Upstream Works collaborates with clients to implement and optimize Omnichannel Contact Center software solutions. They provide technical expertise, ensure successful project delivery, and support client needs through custom developments, project management, quality assurance, and application support to enhance customer engagement and agent performance.

Professional Services and Technical Analysts

The Product and Technology Team at Upstream Works drives the development, delivery, and quality assurance of Omnichannel Contact Center software. They focus on engineering innovative solutions, managing product lifecycles, and ensuring successful technical project deployments to enhance customer engagement and agent performance.

Product and Technology Team

The Sales and Sales Support team at Upstream Works drives revenue by identifying and securing new business opportunities for the company's omnichannel contact center software. This team collaborates closely with potential clients to tailor solutions that enhance customer engagement and agent success. They also provide technical expertise and manage customer relationships to ensure ongoing satisfaction and retention.

Sales and Sales Support

The Leadership Team at Upstream Works drives the strategic direction and operational excellence of the company. Comprising executives from solutions engineering, marketing, operations, and product development, they collaborate to enhance customer engagement, optimize agent performance, and ensure the delivery of innovative omnichannel contact center solutions. Their collective expertise steers company growth while fostering a culture of continuous improvement and customer-centricity.

Leadership Team

The Customer Success and Support team at Upstream Works ensures optimal usage and benefits of their Omnichannel Contact Center software. They provide continuous client support, oversee a smooth onboarding process, deliver global training and education, and maintain strong relationships to drive customer engagement and agent success.

Upstream Works

Org chart

Teams

Engineering Team

Professional Services and Technical Analysts

Product and Technology Team

Sales and Sales Support

Leadership Team

Customer Success and Support

Offices

Upstream Works

Org chart

Teams

Engineering Team

Professional Services and Technical Analysts

Product and Technology Team

Sales and Sales Support

Leadership Team

Customer Success and Support

Offices

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