Nadia Plivouri

Nadia Plivouri is a seasoned customer satisfaction and business development professional with extensive experience in the financial and technology sectors. Currently serving as Customer Satisfaction Manager at Upstream since June 2020, Nadia focuses on maximizing customer value and ensuring high satisfaction levels in the B2B landscape. Previous roles include Business Development & Relationship Manager at NBG Factors and Supervisor of the Contact Center at Praxiabank, where Nadia successfully built a new unit and managed a team to enhance the customer experience. Nadia's career began at Eurobank, advancing from Customer Service Sales Representative to Customer Service & Sales Supervisor, where impactful contributions were made in improving customer satisfaction and operational effectiveness. Academic qualifications include an MSc in Human Resources Management from Athens University of Economics and Business and a BSc in Psychology from Panteion University of Social and Political Sciences.