Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success.

Software

Upstream Works

Upstream Works' headquarters in Vaughan, Canada

Rob Mcdougall

Alan Man

Jeff P.

Denise K. Roy

Janice Keay

Sabrina Baksh

Tim Ellis

Sean Snider

Jeff Palmer

The Professional Services and Technical Analysts team at Upstream Works collaborates with clients to implement and optimize Omnichannel Contact Center software solutions. They provide technical expertise, ensure successful project delivery, and support client needs through custom developments, project management, quality assurance, and application support to enhance customer engagement and agent performance.

Professional Services and Technical Analysts

The Engineering Team at Upstream Works designs, develops, and maintains the company's Omnichannel Contact Center software solutions. This team works on building robust, scalable infrastructure, integrating various technological components, ensuring high software quality, and managing technical projects to enhance customer engagement and agent success. With roles spread across software development, quality assurance, and infrastructure management, they collaborate to deliver cutting-edge features and technological advancements for the platform.

Engineering Team

This department ensures that products meet specified standards and function correctly through rigorous testing and evaluation.

Quality Assurance

The Sales and Sales Support team at Upstream Works drives revenue by identifying and securing new business opportunities for the company's omnichannel contact center software. This team collaborates closely with potential clients to tailor solutions that enhance customer engagement and agent success. They also provide technical expertise and manage customer relationships to ensure ongoing satisfaction and retention.

Sales and Sales Support

This department manages and oversees the deployment, management, and optimization of cloud infrastructure and operations.

Cloud Infrastructure

This department focuses on assisting customers by addressing their inquiries and resolving issues related to products or services.

Upstream Works

Org chart

Teams

Professional Services and Technical Analysts

Engineering Team

Quality Assurance

Sales and Sales Support

Cloud Infrastructure

Customer Support

Offices

Upstream Works

Org chart

Teams

Professional Services and Technical Analysts

Engineering Team

Quality Assurance

Sales and Sales Support

Cloud Infrastructure

Customer Support

Offices

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