Jordan Williams

Senior Product Support Specialist at Upwave

Jordan Williams has worked in a variety of roles since 2007. In 2007, they worked as a Salesman/Inventory at PC Richard & Son. From 2010 to 2011, they worked as a Marketing Associate at Long Island Lizards and as a Communications Associate at Farmingdale State College. From 2012 to 2018, they worked at Nielsen as a Product Quality Specialist and a Client Service Representative. Currently, they are a Customer Support Manager at Luminate, where they are the primary contact for independent & label radio client solutions, responsible for data discrepancy reporting & investigation, and collaborates weekly with Billboard chart managers on KPI for chart updates. Since 2022, they have been a Product Support Specialist at Upwave.

Jordan Williams attended Farmingdale State College from 2009 to 2011, where they earned a Bachelor's degree in Professional Communications. Prior to this, they attended Dowling College from 2006 to 2009, studying Communication Arts.

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Timeline

  • Senior Product Support Specialist

    July 1, 2024 - present

  • Product Support Specialist

    November, 2022