Blessing Akpan

Blessing Akpan possesses extensive experience in customer service and support roles across multiple companies. At Outsource Global, Blessing managed over 250 inbound and outbound calls per week while participating in coaching sessions to enhance customer service skills. Following that, at Citizens Disability, Blessing specialized as an Electronic Medical Record Specialist, adeptly processing health information and managing compliance inquiries. Subsequently, at Rapid Phone Center, Blessing handled over 300 chat tickets weekly, achieving a remarkable 98% accuracy rate and significantly reducing response times. Currently, as a Customer Service Representative at Upwork, Blessing maintains an impressive 95% customer satisfaction rate and consistently meets high-quality standards. Blessing holds a Bachelor of Arts in Mass Communication/Media Studies from the National Open University of Nigeria.