Caitlyn McNerney

Caitlyn McNerney possesses extensive experience in trust and safety operations, currently serving as Senior Director of Strategy and Chief of Staff for Customer Experience & Trust at Upwork since November 2021. Previous roles at Upwork include Senior Director and Director of Trust & Safety Operations. Caitlyn's career also encompasses significant positions at Etsy, where responsibilities included Trust & Safety Director for Seller Standards & Risk, as well as various managerial roles in the trust and safety domain. Earlier experience includes project management within the facilities and asset management sector at BioMed Realty Trust, where capital projects were executed alongside day-to-day management of life science campuses. Caitlyn's educational credentials include an MBA from NYU Stern School of Business, alongside certifications in project management and sustainable building practices.