Hugeth A. Serrano is an experienced professional with a diverse background in customer service, technical support, and appointment setting. Currently serving as an Appointment Setter at Upwork since May 2024, Hugeth previously worked at Orbee as an IT Support Specialist, providing user access management and troubleshooting support. Past roles include Technical Support Representative at One Link BPO/Web Help, focusing on hardware and software configurations, and Customer Service and Risk Analyst at Remitly. Hugeth has also gained experience as a Virtual Assistant at HYPR Service, managing lead generation and cold calling. Hugeth holds degrees in Teaching, Human Resources Management, and Teaching English as a Second or Foreign Language from Universidad Centroamericana in Managua and is an alum of Udemy.
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