Shamsa Batool is an experienced professional in the field of artificial intelligence and technical writing. Currently serving as an AI Lead at Upwork since November 2025, Shamsa has previously held roles such as Technical Content Writer at Valyrian Systems Inc., contributing to technical documentation and product demos using Figma. With a background as a Research Assistant at Lahore University of Management Sciences and experience as an Associate AI/ML Engineer at hytGenX, Shamsa has also acted as a Teacher Assistant for Machine Learning courses at Namal University. Shamsa holds a Master's degree in Artificial Intelligence from Lahore University of Management Sciences and a Bachelor's degree in Computer Science from Namal Institute, achieving a GPA of 3.70.
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