Nelly Copaver

Customer Success Manager at URBANTZ

Nelly Copaver has a diverse and extensive work experience spanning over a decade. Nelly is currently working as a Customer Success Manager at URBANTZ, a delivery management platform for enterprises. In this role, they play a crucial role in optimizing and executing last-mile deliveries for retailers and logistics companies. Prior to this, Nelly worked as an Account Manager at AXA from 2019 to 2020.

In 2017, Nelly gained experience in business development and marketing as a Business Development & Marketing Manager - Internship at COUP Mobility GmbH. During their internship, they managed the regional client portfolio, planned multi-channel communication, collected and provided multichannel data for customized solutions, and defined new strategies. Nelly also effectively contributed to a 10% increase in subscriptions in just one month.

Before that, Nelly worked at ANA Sales Europe Ltd. - Paris Branch (All Nippon Airways (ANA) Group) as a Partnership & Purchasing Contract Manager from 2015 to 2016 and as a Purchasing Contract Manager from 2013 to 2015. At ANA, they organized services and requests and managed contracts and partnerships.

Their other roles include being an Account Manager at Kuoni from 2012 to 2013 and at GTA from 2011 to 2012. Nelly also worked as a Marketing and Promotions Assistant at Association Cadoles & Sens in 2010 and as a Marketing and Communications Assistant at AIR CARAIBES from 2009 to 2010.

Nelly started their career as a Marketing and Communications Assistant at OESTE FRANCIA in 2009 and as a Translator and Marketing Assistant at World GSM Ltd. in 2008. In these roles, they handled various responsibilities such as website translation, client communication, and website management.

Overall, Nelly Copaver has gained valuable experience and expertise in customer success management, account management, business development, marketing, and communications throughout their career.

Nelly Copaver's education history begins with their A-Level degree in Foreign Languages and Literatures from Baimbridge High School, which they obtained from 2002 to 2005. Following this, they pursued a Bachelor's Degree in Foreign Languages and Literatures at Université Paris Nanterre from 2005 to 2008. During their studies, Nelly also participated in the Erasmus Program at The University of Nottingham, where they furthered their understanding of foreign languages.

In 2008, Nelly continued their education by earning a Master's Degree in Foreign Languages in Trade and Business from Université de Bourgogne, which they completed in 2010. Later, in 2017, they attended EDHEC Business School and obtained a Master of Business Administration (M.B.A.) with a focus on Business Administration and Management.

Additionally, Nelly holds several certifications in the field of Hotel Management. In 2016, they obtained the following certifications from ESSEC Business School: "Hotel Management: Distribution, Revenue & Demand Management Specialization," "Demand management: Breaking down today’s commercial silos," "The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy," and "The fundamentals of hotel distribution."

Overall, Nelly Copaver has pursued a diverse educational path, focusing on foreign languages, business administration, and hotel management.

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Timeline

  • Customer Success Manager

    April, 2021 - present