Michael McNorrill has extensive experience in customer service and risk management across multiple roles in the retail and telecommunications sectors. Currently serving as a Fraud and Risk Management Supervisor at Urban Outfitters since 2013 and at URBN Inc. since 2015, Michael has also held positions as IT Analyst and Customer Service Supervisor, where management responsibilities included overseeing teams of phone agents and resolving customer order issues. Prior experience at Knology involved managing customer service teams and implementing key performance indicators for call center operations. Michael holds a Bachelor of Science in Sport Management from Georgia Southern University and a high school diploma with a college prep endorsement from Jenkins County High.
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