Michelle Serrano is an experienced professional in human resources and employee relations, currently serving as the Employee Relations Manager at URBN, which includes renowned brands such as Urban Outfitters, Anthropologie Group, Free People, and Nuuly, since October 2022. Prior to this role, Michelle worked as a Human Resources Business Partner at Service King Collision Repair Centers from October 2017 to October 2022 and held the position of Human Resources Manager at International Cruise and Excursions, Inc. from October 2012 to September 2017. Additional experience includes roles as Staffing Coordinator/Payroll Administrator at Superior Group and Program Support Coordinator at InCharge Education Foundation. Michelle began a career in customer service and sales at Discover Financial Services from November 1999 to June 2004. Michelle holds a Bachelor of Science in Technical Management from DeVry University and an Associate of Science in General Studies from Glendale Community College.
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