ly is a roadside assistance and mobility assistance technology company that was founded in May 2013 and is based in Vienna, Virginia.

Information Technology

Urgently Roadside Assistance

Urgently Roadside Assistance's headquarters in Vienna, VA, United States

Matt Booth

Jenny Mitchell

Gabe Huerta

David Predmore

Sthefanya Rangel

Len Tanner

Mallory Bertholf

Harrison Russell

The Engineering and IT team at Urgently Roadside Assistance develops and maintains the company's software platforms, ensuring they are secure, scalable, and efficient. This team handles everything from IT support and infrastructure management to software development, quality assurance, and data engineering, thereby supporting the company's core mission of providing reliable roadside and mobility assistance through cutting-edge technology.

Engineering and IT

The Leadership Team at Urgently Roadside Assistance is responsible for setting the strategic direction of the company, overseeing product development and technology initiatives, managing financial operations, and ensuring seamless delivery of roadside and mobility assistance services. This team fosters collaboration across departments to drive innovation and enhance customer satisfaction, while also steering the company’s growth and sustainability in a competitive market.

Leadership Team

The Management Team at Urgently Roadside Assistance oversees strategic planning, workforce management, data analytics, customer advocacy, partnership development, and field service operations to ensure efficient and high-quality roadside assistance services. They drive initiatives to optimize operational performance, enhance customer satisfaction, and foster strong relationships with partners.

Management Team

The Operations and Customer Support team at Urgently Roadside Assistance ensures seamless service delivery and customer satisfaction by managing contact centers, overseeing field operations, and providing direct support across regions. The team's focus includes optimizing operational efficiency, addressing customer needs swiftly, and maintaining high standards of service quality throughout North America.

Operations and Customer Support

The Financial Operations Team at Urgently Roadside Assistance is responsible for managing and optimizing the company's financial processes and systems. This includes overseeing financial reporting, ensuring accurate reconciliation of accounts, and developing strategic financial programs to enhance operational efficiency and fiscal responsibility.

Financial Operations Team

The People Experience & Management team at Urgently Roadside Assistance is responsible for enhancing employee engagement, development, and well-being. This team oversees partnerships, manages partner relations, and handles employee learning and development programs, ensuring a productive and positive work environment that aligns with the company's values and goals.

Urgently Roadside Assistance

Org chart

Teams

Engineering and IT

Leadership Team

Management Team

Operations and Customer Support

Financial Operations Team

People Experience & Management

Offices

Urgently Roadside Assistance

Org chart

Teams

Engineering and IT

Leadership Team

Management Team

Operations and Customer Support

Financial Operations Team

People Experience & Management

Offices

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