Pedro Cheng is a Senior Technical Support Manager with a robust background in business IT service. They have a rich history of managing IT service desk teams, having previously served as a Senior IT Manager at KPMG China from 2008 to 2022, where they led initiatives for technology compliance and significant national projects. Currently working at the Fashion Retail Academy as an End User Technology Manager, Pedro focuses on supporting academic staff and students while enhancing IT change processes and vendor interactions. Pedro is also multilingual, fluent in English, Mandarin, and Cantonese, and holds expertise in ITIL and ISO 27001 frameworks.
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