Marlene Hendricks is an accomplished executive leader currently serving as the Chief Customer Experience Officer at US Auto Trust. With a strong background in HR and a passion for diversity, equity, and inclusion, Marlene has dedicated their career to enhancing guest experiences in the sports industry, having held leadership roles at prominent organizations such as SoFi Stadium, Charlotte Hornets, Miami Heat, and Miami Dolphins. They have been recognized with awards, including the NBA's inaugural Pete Winemiller Guest Experience and Innovation Award and the VenuesNow Women of Influence Award, showcasing their commitment to excellence and innovation in guest service. Marlene continues to pursue a Bachelor of Science in Hospitality Management at Florida International University.
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