Shannon Wayne

Service Quality Analyst at US Cloud

Shannon Wayne has worked in a variety of roles since 2011. Shannon began their career as a Waitress at Tori G's in 2011. Shannon then moved on to become a Stylist at EXPRESS in 2013. In 2015, they took on the role of Office Manager & Technician at Science of Aesthetics. In 2019, they became a Quality Assurance Specialist and Microsoft O365 Engineer at Zones, LLC. In 2021, they began working at Buckeye Broadband as a NOC Analyst. Shannon also works at US CLOUD as a Triage Engineer, Premier Support Manager, and VIP Triage Engineer.

Shannon Wayne's education history includes a Master of Science in Cybersecurity from Utica University (2020-2022), a Licensed Esthetician from Aesthetic Science Institute (2018-2019), a Bachelor of Science in Cybersecurity from Utica University (2017-2019), and an Associate of Arts in Criminal Justice and Corrections from Columbia-Greene Community College (2013-2015).

Links

Previous companies

Buckeye Broadband logo
Zones logo

Timeline

  • Service Quality Analyst

    May 1, 2024 - present

  • VIP Triage Engineer

    December, 2022

  • Premier Support Manager

    January, 2022

  • VIP Triage Engineer

    June, 2021