Lucy Bierer serves as a UX Researcher/Writer at ECS since January 2023, leading comprehensive research projects that enhance digital product experiences for federal clients. Previous experience includes a role as Senior Manager of Communications at BBB National Programs, where Lucy improved user experiences and managed a successful podcast series. As a UX Research and Design Fellow at General Assembly, Lucy developed research plans and prototyped solutions. Past positions also encompass research analysis and marketing roles at the Government Business Council and Suyo PBC, focusing on stakeholder engagement and data-driven strategies. Lucy holds a Bachelor of Arts from the University of North Carolina at Chapel Hill, with a double minor in Arabic and Electronic Communications.
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