Allyson Harris

Business Analyst/Technical Writer at USAN, Inc.

Allyson Harris has a diverse work experience spanning several industries. Allyson most recently worked as a Business Analyst/Technical Writer at USAN, Inc. starting in January 2017. Prior to that, they worked at the University of North Carolina at Chapel Hill as a Contract Technical Writer/Change Management Consultant from June 2014 to December 2015. Allyson also worked as a Web Market Analyst at Urbansplit from January 2013 to June 2014.

Before that, Allyson worked at Rock-Tenn Company for 15 years, starting in June 1997. During their time there, they held the position of Curriculum Developer/Trainer, where they created technical documentation for multiple software implementations and developed training websites. Allyson also served as an editor and wrote articles for the IT newsletter.

Allyson's experience also includes working as a Web Developer/Technical Writer on a contract basis for Galaxy Scientific Advanced Technology Division from October 1996 to June 1997. Allyson redesigned the company's internet site and helped design a DTD for an SGML data conversion project.

Earlier in their career, Allyson worked as a Managing Editor at American Health Consultants from July 1993 to October 1996. In this role, they managed medical newsletters, supervised writers, and edited and wrote articles on various healthcare topics. Allyson also worked as a News Editor, Lifestyle Editor, and Reporter at The Sun Chronicle from June 1986 to February 1993.

Allyson's work experience showcases their expertise in technical writing, change management, market analysis, curriculum development, web development, and editorial management.

Allyson Harris holds a Bachelor's Degree in Journalism with a major in Publication Management and a minor in Business from The University of Georgia. No information is provided regarding the start year, end year, or any other educational experiences.

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Atlanta, United States

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USAN, Inc.

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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.


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201-500

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