Matthew Edwards

Senior Onboarding Manager at Hatch

Matthew Edwards has a diverse professional background with experience in client success, engineering, recruiting, software testing, and HR administration. Currently, Matthew is utilizing their extensive product knowledge to address and route escalated support issues as a Senior Onboarding Manager and Tier II Support at Hatch. With a Bachelor of Science degree in Psychology from James Madison University, Matthew has a strong foundation for understanding human behavior and effectively managing various aspects of operations and customer success.

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Previous companies

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Timeline

  • Senior Onboarding Manager

    August 1, 2023 - present

  • Tier II Support

    August, 2021

  • Software Tester & HR Administrator

    March, 2021

  • People and Operations

    June, 2019

  • Client Success Manager

    November, 2017