Paul Weston

Paul Weston is an experienced Customer Success Manager currently working at Kojo since June 2023, previously serving as a Customer Success Retention Manager at ServiceTitan from April 2020 to March 2023. Notable achievements at ServiceTitan include reducing company-wide churn rates significantly below the SaaS average and developing retention plans for high-risk customers. In earlier roles, Paul managed customer success initiatives, enhanced product adoption, and coordinated extensive training programs across multiple organizations. Educational credentials encompass a dual degree in Spanish language and culture from Vanderbilt University and the Instituto de Estudios de España.