Diego O.

Diego O. is a Senior Customer Success Manager at UserGems since November 2024 and a member of Customer Success Collective as of July 2024. Previously, Diego served as a Senior Customer Success Consultant at ProcessMaker from July 2021 to November 2024, where key achievements included defining quarterly OKRs that improved engagement and product adoption, and designing adoption programs that expanded annual recurring revenue. Prior roles include Customer Success Manager at ProcessMaker, Level 1 Technical Support Team Lead at Solax Power Australia, and various positions in organizations such as Gaston-Sacaze | DMC and Church World Service. Diego holds a degree in Political Science and Philosophy of Law from Virginia Commonwealth University and a certificate in Jainism - Philosophy from the International School for Jain Studies.