Kemal Yardımcı

Kemal Yardımcı is a Customer Success Manager at UserGuiding since November 2023, focusing on enhancing user experience through interactive product tours and onboarding flows. Previous experience includes serving as a Global Customer Success Manager at Insider, where responsibilities involved onboarding and retention across multiple regions, and as a Customer Success Specialist, driving product adoption and closing deals. Kemal also worked as an Examination Services Specialist at the British Council, ensuring compliance with IELTS testing standards, and as a Conversational AI Designer at MindBehind, creating dialogue flows for conversational interfaces. Additional roles encompass freelance translation and editing at ProTranslate.Net, VIP Host at ORA Nightclub, and concierge positions at SLS Hotel and Delano Hotel South Beach. Kemal holds a Master’s degree in Media and Visual Studies and a Bachelor’s degree in English Language and Literature from Bilkent University.