Automate customer onboarding and employee training with interactive step-by-step guides. Easy implementation, no coding required.

Information Technology

Userlane

Userlane's headquarters in München, Germany

Hartmut Hahn

Wilma Mikschl

Francis Cooney

Technical Support Manager (german-speaking)

Rob King

Katharina Baudrexl

The Engineering Team at Userlane is responsible for developing and maintaining the innovative software solutions that power interactive onboarding and training experiences. This cross-functional team collaborates on coding, testing, and deploying high-quality applications, ensuring reliable performance and seamless user experiences. From backend infrastructure to frontend interfaces, they leverage their diverse expertise to continually enhance product functionality and support scalability.

Engineering Team

The Sales and Customer Engagement team at Userlane is responsible for driving revenue growth and ensuring customer satisfaction through effective onboarding and support. This team engages with potential and existing clients, demonstrating the value of Userlane's interactive guides, facilitating seamless implementation, and maximizing software adoption. By nurturing relationships across various account tiers, they aim to foster long-term partnerships and enhance the overall customer experience.

Sales and Customer Engagement

The Product Management team at Userlane is responsible for defining the product vision and strategy to enhance interactive onboarding and training solutions. They collaborate closely with design and engineering teams to prioritize features, ensure user-centric design, and drive product development from ideation to launch, ultimately aiming to improve user experience and increase customer satisfaction.

Product Management

The Operations and Support team at Userlane is responsible for ensuring seamless implementation and optimal functionality of the interactive onboarding and training solutions. They oversee revenue operations, provide expert support to clients, and collaborate with solution consultants to enhance user experience. This team's goal is to empower users with the tools and guidance needed for successful adoption and sustained engagement with Userlane's products.

Operations and Support

The Engineering and Technical Support team at Userlane is responsible for developing and maintaining the technical infrastructure that powers the interactive onboarding and training guides. They ensure seamless integration and support for clients while leveraging data and AI to enhance product functionality. The team also collaborates on user experience initiatives and recruits top talent to drive innovation and efficiency within the organization.

Engineering and Technical Support

The Leadership Team at Userlane drives the company's strategic vision and fosters a culture of innovation to enhance customer onboarding and employee training solutions. Composed of key executives, including the CEO, CRO, and VP of Finance, they focus on aligning the company's goals with market needs, ensuring sustainable growth, and delivering exceptional customer success. Together, they oversee operations, finance, and revenue strategies to empower users with seamless, code-free implementation of interactive guides.

Userlane

Org chart

Teams

Engineering Team

Sales and Customer Engagement

Product Management

Operations and Support

Engineering and Technical Support

Leadership Team

Offices

Userlane

Org chart

Teams

Engineering Team

Sales and Customer Engagement

Product Management

Operations and Support

Engineering and Technical Support

Leadership Team

Offices

Related companies