Marcus Cousins

Marcus Cousins is a seasoned Customer Success and Account Management leader with extensive experience in driving business growth, retention, and engagement across SaaS, cloud, and technology services. Currently serving as a Senior Customer Success Manager at Userled since August 2025, Marcus previously held positions at Valve and Telefónica Tech, where effective strategies resulted in enhanced outcomes for enterprise clients. With a solid foundation from educational institutions such as Guildford College, Farnborough College of Technology, and Hockerill Anglo-European College, Marcus has consistently empowered businesses to optimize their Document Solutions throughout previous roles.