Amanda Chung is an experienced Customer Success Manager at UserTesting, responsible for managing a recurring revenue of $6 million across 40 enterprise customers. Key achievements include developing actionable account and success plans, conducting partnership reviews with senior executives, and collaborating with teams to enhance customer value from the platform. Prior to UserTesting, Amanda held various roles at J.D. Power, including Manager, where oversight of multi-million dollar automotive client projects and management of consultants were essential responsibilities. Additional positions included Research Supervisor and Research Specialist, where Amanda contributed to automotive retail mystery shopping projects and analyzed customer satisfaction data. Early career experience includes an analyst role at Profit Recovery Partners and program assistance at the University of California, Riverside. Amanda holds a Bachelor of Arts in Economics with a focus in Marketing and Statistics from the University of California, Riverside.
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