Ed Balan is a seasoned product specialist with extensive experience in customer support and technical roles. Currently at UserTesting since July 2014, Ed has contributed to the development of internal tools, collaborated with various teams, and received recognition as Support Specialist of the Year in 2020. Prior experience includes roles at Google, where Ed was instrumental in establishing support processes and training, and at RockYou, providing customer assistance for social games. With a B.S. in Operations and Management Information Systems from Santa Clara University, Ed combines technical expertise with a strong commitment to customer satisfaction across multiple industries.
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