Farzana Mohsin

Farzana Mohsin is a skilled professional with extensive experience in customer support and technical assistance. Currently serving as a Product Specialist and previously as a Technical Support Specialist at UserTesting since June 2021, Farzana excels in providing daily support to customers by resolving technical issues and analyzing product-related trends. Prior roles include Customer Service Specialist at The Travel Corporation, managing customer communications and financial transactions, and Seasonal Customer Service Associate at University of Toronto Press, overseeing financial transactions for customers. Additional experience includes administrative assistance at the Canadian Centre for Information and Knowledge and customer service roles at Dollarama and Robi Axiata Limited. Farzana holds a Bachelor of Business Administration in Accounting and Finance, Marketing from North South University and has pursued an unfinished MBA in Management Information Systems at the University of Dhaka.