Janelle Madden

Janelle Madden is a Senior Business Operations Specialist at UserTesting with over 11 years of experience in support and operations within the UX SaaS industry. Janelle has successfully designed a customer subscription provisioning program, transitioning it from a manual to an automated process. Previously, Janelle held various roles at UserTesting, including Business Operations Coordinator, Customer Subscriptions Manager, and Customer Service Representative, where responsibilities ranged from facilitating cross-functional collaboration to managing subscription services for over 1,000 small-business clients. Prior experience includes serving as an Environmental Data Quality Coordinator and Administrative Analyst at the Florida Department of Environmental Protection, focusing on quality assurance and permit application processes, as well as working as an Editor at Florida State University. Janelle holds a Bachelor of Arts in Creative Writing from Florida State University.