Jenna Smith

Jenna Smith is a Director of Services Operations at UserTesting, bringing over seventeen years of UX industry experience to the role. They lead a team of UX Researchers across EMEA, focusing on driving the adoption and effective use of UserZoom in client organizations. Jenna has held various positions within UserZoom, including Director of UX Research and Senior Manager, where they specialized in onboarding, training, and providing strategic UX advice. Their earlier experiences include roles as a User Experience Consultant at fhois and Senior User Experience Consultant at One to One Insight, where they developed methodologies and conducted research activities. Jenna holds a BSc in Geography and Economics from Reading University.