Karisa Tzeng is a Senior UX Research Consultant at UserTesting, where responsibilities include advising Premier Support customers on user research through 1:1 consultations and recommending research methods and best practices. Prior experience includes serving as Software Project Lead at Generate Product Development, focusing on empowering solo female runners through a mobile app, and working as Creative Producer at Scout, where foundational project management processes were defined. Previous roles at ServiceNow included UX Research Co-Op and Field Marketing Specialist, contributing to various marketing and design projects. Early career experiences consist of coordinating logistics for a design conference at Scout and working as a UX Designer at MyRegistry.com. Karisa holds a Bachelor of Science in Computer Science and Design from Northeastern University and a Certificate in Design Thinking and Entrepreneurship.
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