Lauren Tong is a Customer Success Manager for Strategic Accounts at UserTesting, with a focus on guiding global UX organizations in enhancing their UX research practices. Managing over 20 key accounts representing $5M in annual contract value, Lauren collaborates with cross-functional teams to integrate research into the product development lifecycle and aligns research efforts with business objectives for impactful decision-making. Previously, Lauren served as a UX Research Consultant at UserZoom, where responsibilities included delivering consultations and workshops, managing accounts, and promoting UX research democratization. Additional experience includes roles as a UX Designer and Graphic Designer, along with positions in social media strategy and digital marketing. Lauren holds a Master of Science in Human Centered Design & Engineering from the University of Michigan-Dearborn and a Bachelor of Science in Graphic Communication from California Polytechnic State University-San Luis Obispo.
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