Melissa Shelder is an experienced professional in customer success, currently serving as an Enterprise Customer Success Manager at UserTesting since May 2022. Prior to this role, Melissa held multiple positions at Dialpad, including Enterprise Customer Success Manager and Mid-Market Customer Success Manager, demonstrating a strong track record in customer retention and advocacy. Melissa also contributed as a Customer Success Mentor at RecastSuccess, guiding mid-career professionals in their transition into customer success roles. Earlier experiences include an internship with Spurs Sports & Entertainment and marketing roles at C.H. Guenther & Son and Luke's Wings. Melissa holds a Bachelor of Science in Business Administration and Marketing from Trinity University and furthered education in Sustainable Development at American University.
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