Nancy Wermer has extensive experience in customer success and merchandise planning, currently serving as a Senior Customer Success Manager at UserTesting since April 2019. In this role, Nancy is focused on building and maintaining partnerships with Enterprise-level customers to maximize value from the platform and services. Prior to UserTesting, Nancy worked at ForeSee as a Customer Success Manager, where responsibilities included overseeing voice of customer programs, driving product adoption, and addressing client needs. Nancy held several positions at Magnetic (formerly MyBuys), including Director of Client Success and Sr. Client Success Manager, emphasizing the alignment of services with client objectives. Earlier experience at Borders Group Inc involved leadership roles in merchandise planning and inventory management, including Director Merchandise Planning & Replenishment, where strategic planning was key. Nancy's career began in merchandise planning at Lane Bryant and Winkleman's. Nancy holds a degree from the University of Denver.
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