Shadiecsa M.

Shadiecsa M. is a Senior Content Manager at UserTesting since November 2020, where responsibilities include leading the development and management of self-service content, enhancing user experience through cross-functional collaboration, and analyzing feedback to improve content quality. Notable achievements consist of maintaining a 90%+ Helpfulness Score for the most utilized help center and launching the company's first generative chatbot for participants. Prior experience includes roles as a Panel Quality Specialist at AdLabs from June 2018 to November 2020 and a Copywriter at Wonder from October 2017 to February 2019. Shadiecsa holds a Bachelor of Arts in Sociology from the University of North Carolina at Chapel Hill and a Graduate Certificate in Sociology from Appalachian State University.