Steve Black

Steve Black is an experienced professional in customer success and revenue enablement, currently serving as the Senior Revenue Enablement Manager at UserTesting since September 2015. In this role, Steve develops training and coaching programs to enhance the effectiveness of the Customer Success and Sales teams. Previously, as the Senior Customer Success Manager for Strategic Accounts, Steve managed major clients such as Microsoft, Amazon, and Verizon, achieving significant growth and closing high-value deals. Prior to UserTesting, Steve held the position of Senior Staff Consultant at Verizon, overseeing customer research and usability studies, and worked as a User Experience Analyst at Bezwax, focusing on improving the customer experience on Verizon's website. Steve holds a Bachelor's Degree in Communications from UC San Diego and a Master's degree in Educational/Instructional Technology from San Diego State University.