Susan Ramey Harmon currently serves as Principal, Customer Success Manager for Global Accounts at UserTesting, a role held since July 2016. In this capacity, Susan utilizes the UserTesting Human Insight Platform to transform customer experience data into actionable insights. Prior to this, from December 2007 to July 2016, Susan was a Senior Relationship Manager at IBM for Marketing, focusing on unifying digital marketing technology solutions. Earlier experience includes serving as a Relationship Manager at TARGUSinfo, enhancing revenue and customer targeting, as well as roles at Vibrant Solutions and ICG Communications, where Susan developed skills in account management and financial analysis. Susan holds a BBA in Finance from James Madison University.
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