Edri S.

Edri S. has an extensive background in customer support, dispute resolution, and content management, having held various roles across multiple organizations. As a Disputes Specialist at Current, Edri investigated and resolved customer disputes in accordance with regulatory timelines. Previous experience includes serving as a Member Experience Coordinator at Ro, where Edri responded to member inquiries and assisted with onboarding, and as a Customer Support Specialist at Zola.com, achieving a 97% customer satisfaction rating. Most recently, Edri worked as a Story Production Associate at Insider, Inc. during a fellowship, contributing to content creation and editing. In addition, Edri has a strong history in management, demonstrated through leadership roles such as the NYC Processing Center Lead at Stable, where Edri implemented new processes and trained staff, and as a Manager of Marketing Operations at Gilt.com. Edri holds a Bachelor of Arts in English Language and Literature from Mercy College and has been recognized as Valedictorian in high school.