Kay Chaples is a professional project manager with over 30 years of experience in data conversions, process improvement, and insurance broker operations. Currently, as the National Director of Operations for Personal Risk Services at USI Holdings, they direct strategic revenue growth and expense control initiatives company-wide. Previously, Kay held positions including Director of Special Projects and Senior Project Manager, leading various corporate-wide initiatives and managing complex operational projects. Kay possesses multiple certifications, including Master Project Manager and Project Management Professional, and studied Liberal Arts at the University of South Florida.
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