Michael Cavallo is an experienced IT Manager specializing in ServiceNow, currently leading the management and development of IT solutions at USI Insurance Services since 2017. With a background in telecommunications engineering, they previously held significant roles at Alorica and e.comm Technologies, where they managed various IT projects and telephony solutions. Michael is a Certified Administrator in ServiceNow and has additional certifications in ITOM, GRC, and Performance Analytics. They are also pursuing further education at The University of the Arts.
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