Edwin Sunder

Edwin Sunder is an IT Service Management professional currently working at UST, managing technical infrastructure projects for a U.S.-based client. Previously, they gained extensive experience at Wipro, serving as an Incident Manager and overseeing major incidents while leading a team of six ITSM associates in their role as Incident, Change, and Problem Manager. Edwin started their career at Wipro BPO, supporting HP laptops and desktops, before advancing to manage tech support teams and contribute to process improvements throughout their tenure.