Jacob Mathew is an experienced professional in service delivery and IT governance, currently serving as a Service Delivery Manager at UST since April 2016. Jacob has held various roles within UST, including QA Test Environment Management and Infrastructure Support Specialist, focusing on operations, team management, client interactions, and incident management. Prior experience includes working as a Senior Associate and Change Manager at UST Global, where responsibilities involved understanding client requirements, planning system flows, and deploying functional solutions. Jacob began a career in debt collection with Charter BPO Solutions Pvt Ltd, where responsibilities included managing customer queries and discussing settlement offers. Education was completed at MTSHSS from 1996 to 2001.
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