Torrence Benton is an experienced professional in customer service and team leadership, with a career spanning from July 2016 to the present. At Concentrix, Torrence served as a Customer Service Team Lead, managing a team of 15-21 associates to ensure efficient production and timely resolution of issues. Following that role, Torrence worked at Availity as a Client Service Representative from February 2020 to December 2021, before advancing to a Supervisor position at UnitedHealth Group from October 2021 to October 2023. Currently, Torrence holds the position of Associate III/SME at UST, starting in March 2024.
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