Utility Service Agency, Inc. (USA) is a manufacturers'​ representative company for the electric utility industry. We specialize in tools and materials for the transmission, substation, distribution and lighting markets. We represent approximately 20 manufacturers for the Carolinas, Virginia, West Virginia, and Southern Maryland.  With the expansion of Duke Energy into Florida and the Midwest, we have become the single point of contact for many of our principles and are actively supporting those regions. 

Since 1978, we have served the investor-owned utilities (IOU's), Cooperatives, and Municipal Electric Systems as well as the Contractors, Engineering Consultants, and Distributors who support them. By working closely with operations, engineering, and purchasing of these organizations, we are better able to understand customers'​ needs and issues. Additionally, USA is very involved with in-field teaching and product demonstrations. We own and maintain numerous technical trailers for demonstration and training purposes.  We pride ourselves on being a hands-on​ organization that is willing to do what it takes to solve the customer's problems. 

Our central office is located in Wake Forest, North Carolina, and we maintain satellite offices outside Hickory, Charlotte, & Roxboro, North Carolina; Chapin & Monck's Corner, South Carolina; Harrisonburg, Virginia; and Palm Beach Gardens, Bradenton, & Dunnelon, Florida.

Utility Service Agency

Jim Cooke

This department is responsible for overseeing and coordinating sales strategies and operations within designated territories.

Sales Management

This department oversees the development and strategy of product lines to ensure market fit and profitability.

Product Management

This department is responsible for guiding the organization's strategic direction and overall management.

Leadership

This department oversees the strategies and processes involved in driving sales and managing operational efficiency.

Sales and Operations

This department is responsible for driving revenue growth through effective sales strategies and performance management.

Utility Service Agency

Org chart

Teams

Sales Management

Product Management

Leadership

Sales and Operations

Sales Operations

Offices

Utility Service Agency

Org chart

Teams

Sales Management

Product Management

Leadership

Sales and Operations

Sales Operations

Offices

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