VADS Berhad (VADS) is one of Malaysia’s leading BPO and Managed ICT Service provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today we are wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries.

Our main activities are Business Process Outsourcing, Value Added Services and IT Services. We bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication. We empower businesses with value-based innovative solutions and services by offering our expertise in what we do best that allows you to focus on what you do best – your core business.

BPO Service Offerings:
1. Contact Center Outsourcing
2. Transaction Process Outsourcing
3. Human Capital Management
4. Facilities and Technologies Outsourcing
5. Knowledge Process Outsourcing

VADS Berhad

The office likely focuses on customer service, product development, and technical support for innovative solutions.

No 1

This department focuses on assisting customers with inquiries, resolving issues, and providing overall service satisfaction.

Customer Support

This department focuses on managing recruitment processes and operational services to support organizational growth and efficiency.

Recruitment and Operations

This department is responsible for ensuring the quality and reliability of products through systematic testing and evaluation.

Quality Assurance

This department oversees the day-to-day operations and ensures efficient workflow management.

Operations Management

This department focuses on providing technical assistance and training to enhance product understanding and user capability.

Training and Technical Support

This department focuses on providing consulting services and solutions related to Business Process Outsourcing to enhance operational efficiency.

VADS Berhad

Org chart

Teams

Customer Support

Recruitment and Operations

Quality Assurance

Operations Management

Training and Technical Support

BPO Solutions

Offices

VADS Berhad

Org chart

Teams

Customer Support

Recruitment and Operations

Quality Assurance

Operations Management

Training and Technical Support

BPO Solutions

Offices

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