Marcel Polak is a seasoned Customer Experience leader with over a decade of expertise in marketing, sales, and service automation. They currently serve as a Portfolio Manager at valantic CX, having previously held significant roles such as Fachgebietsleiter Customer Journey Automation and Customer Journey Transformation Manager at MEWA Textil-Management. Marcel has also collaborated with notable organizations like Lufthansa, topbonus Ltd., and airberlin, where they contributed to loyalty program development and data-driven marketing initiatives. They hold a Bachelor of Science degree in Business, Management, and Marketing from Georg-August-Universität Göttingen.
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