Thiago L.

Thiago L. currently serves as Supervisor de Relacionamento at Valia, with prior experience as Supervisor de Operações at Shopping Fashion Mall, where significant contributions included the development and monitoring of individual development plans (PDI) that reduced turnover and increased team engagement. Previously, Thiago L. worked as Coordenador de Operações at Group Indigo Brasil, managing a team of 16 and focusing on process improvement and client interactions. Experience also includes a role as Coordenador de Atendimento at Procon Carioca, where Thiago L. implemented electronic customer service and led a team focused on enhancing customer success. Educational background encompasses a Bachelor's in Administration, a degree in Quality Management, and advanced studies in Health Sciences and Biomedicine.