Sam Willekens

Support Lead at Valid

Sam Willekens currently works as a Support Lead at Valid, managing a multilingual Servicedesk team to support over 5000 users worldwide. Prior to this role, Sam held positions such as Incidentenmanager and Senior Support Engineer at Ehbit, where he provided project coordination and support for general administration services. Sam also has experience as an HR-manager and Service Delivery Manager, acting as a liaison between clients and teams. With a background in System and Network engineering, Sam has worked with companies like Vivaldis and TUI in providing second line support and managing workstations and networks. In addition, Sam has previous experience in roles such as a Winkelmedewerker, Barman/-vrouw, and Kok. Sam obtained a degree in ICT-beheer from CVO de Verdieping.

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Timeline

  • Support Lead

    July, 2022 - present

  • Senior Support Engineer

    May, 2022

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