Brian Harrison

Brian Harrison is a skilled professional with extensive experience in customer service and management across various industries. Currently serving as a Resolution Specialist and Customer Experience Specialist at Valon, Brian excels in providing exceptional service within the mortgage industry. Prior to this role, Brian held multiple positions at Bank of America, including Delivery Lead, Product Owner, and Marketing Manager, where achievements included significant reductions in call volume through effective training initiatives. Brian's background also includes leadership roles such as Team Manager on the Help Desk, Contact Center Supervisor, and Relationship Manager, focusing on enhancing customer satisfaction and operational efficiency. Additionally, experience as Retail Store Manager at RadioShack and Neuropsychology Technician at Sports Concussion New England showcases Brian’s versatility and commitment to employee training and development. Brian holds a Bachelor of Science in Psychology from the University of Massachusetts Amherst.