Hannah J.

Hannah J. serves as the Assistant Director at Valon since November 2021, overseeing the Operational Excellence department in a fintech startup with responsibilities that include Internal Documentation, Change Management, Quality Assurance, Quality Control, Vendor Management, and audit requests. Prior to this role, Hannah held the position of Quality Assurance Manager at Valon, where a comprehensive Quality program was developed, resulting in high customer satisfaction scores and enhanced reporting metrics. Previously, at Upgrade, Inc., as a Quality Assurance Supervisor, significant improvements in team efficiency and employee engagement were achieved, alongside the establishment of robust training and quality assessment processes. Hannah holds a Bachelor of Science in Education and Human Sciences from the University of Nebraska-Lincoln and studied at Freie Universität Berlin.