Thomas Imhof is a Project Management Officer at Valora Group, where they focus on strategic planning and digital transformation. With over seven years of experience, they have led diverse teams and implemented innovative digital solutions, such as AI-powered chatbots and self-service platforms. Previously, Thomas managed customer care operations at DRINKS | Silverbogen AG and held various roles at Nestlé Nespresso, contributing to customer service enhancements and process optimizations. Thomas aims to develop sustainable strategies that enhance business performance and customer satisfaction.
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